Terms and Conditions

Policies and Pay Plan Incorporated into Member Agreement; Amendments. These Policies and Procedures, in their present form and as amended at the sole discretion of VEO Natural, Inc. (hereafter “VEO Natural” or the “Company”), are incorporated into the VEO Natural Independent Affiliate Agreement. Throughout these Policies, when the term “Agreement” is used, it collectively refers to the VEO Natural Independent Member Application and Agreement, the Policies and Procedures, the VEO Natural Pay Plan, and the VEO Natural Business Entity Addendum (the Business Entity Addendum is only applicable to Member who enroll as a business entity). The Company reserves the right to amend the Agreement at its discretion. Amendments shall be effective 30 days after notice and publication of the amended provisions in the Member’s Virtual Office and posting the Amended Policies on the Company’s website or in the Member’s Virtual Office, but amended policies shall not apply retroactively to conduct that occurred prior to the effective date of the amendment. The continuation of a Members VEO business or an Member’s acceptance of bonuses or Pays constitutes acceptance of any and all amendments.

Policies and Provisions Severable. If any provision of the Agreement, in its current form or as amended, is held void or unenforceable, only the void or unenforceable portion(s) of the provision shall be severed from the Agreement and the remaining provisions shall remain in effect. The severed provision shall be reformed so that it is in compliance with the law and reflects the purpose of the original provision as closely as possible.

Compliance with the Law. Member must not engage in any act or omission that constitutes a violation of the law.

Business System and Product Purchases. No person is required to purchase VEO products or services to become a Preferred Affiliate. To receive Affiliate benefits: Wholesale Pricing, Rewards, Personal Website, Nutritional Training/Education, Access to Personalized Nutritional Programming, the Company requires an Affiliate to purchase a minimum product purchase. Prospective Affiliates must be at least 18 years of age, reside in the United States or U.S. Territories or a country that VEO has officially announced is open for business, be sponsored, and submit a properly completed Affiliate Application and Agreement to VEO either in hard copy or online format.

General Conduct. Members shall safeguard and promote the good reputation of VEO Natural and its products, officers, directors, owners, employees, other Members and must avoid all deceptive, misleading, unethical or immoral conduct or practices, and must exhibit high moral character in their personal and professional conduct. Members shall not engage in any conduct that may damage the Company’s goodwill or reputation. While it is impossible to specify all misconduct that would be contrary to this policy, and the following list is not a limitation on the standards of conduct to which Members must adhere pursuant to this policy, the following standards specifically apply to Members’ activities:

Members must conspicuously identify themselves as an Independent VEO Natural Affiliate in all advertising, telephone directory listings, promotional material, social media postings, websites, and other forums in which they promote VEO Natural’s products, and services and the VEO Natural business. Member are responsible for the content of all material that they produce and all of their postings on any social media site, as well as all posting on any social media site that they own, operate, own or control.

Deceptive conduct is always prohibited. Members must ensure that their statements are truthful, fair, accurate, and are not misleading in any fashion;

Members may not make any social media postings, or link to or from any postings or other material that is sexually explicit, obscene, pornographic, offensive, profane, hateful, threatening, harmful, defamatory, libelous, harassing, or discriminatory (whether based on race, ethnicity, creed, religion, gender, sexual orientation, physical disability, or otherwise), is graphically violent, is solicitous of any unlawful behavior, that engages in personal attacks on any individual, group, or entity, or is in violation of any intellectual property rights of the Company or any third party.

If an Member’s membership is cancelled for any reason, the Member must discontinue using the VEO Natural name, and all other VEO Natural intellectual property, and all derivatives of such intellectual property, in postings on all social media, websites, or other promotional material.

Members may not represent or imply that any state or federal government official, agency, or body has approved or endorses VEO Natural, its program, or products.

Member Created Marketing Methods, Advertising, and Promotional Material (Sales Tools). Subject to the requirements set forth in these Policies, Members may create their own sales aids, presentations, advertising and promotional materials, and marketing methods (collectively “Sales Tools”). To ensure that the Sales Tools are of professional quality, are not deceptive and contain only substantiated claims, all Member created Sales Tools must be submitted to the Company and receive written approval before they can be used or made public. Members who receive written authorization from VEO Natural to produce and publish Sales Tools may make approved Sales Tools available to other Member free of charge if they wish, but may not sell the Sales Tools to other VEO Natural Member (any sale or attempt to sell Sales Tools to another Member will result in the termination of the offending Member’s VEO Natural business). VEO Natural reserves the right to rescind approval for any approved Sales Tools, and Members waive all claims against VEO Natural, its officers, directors, owners, employees, and agents for damages, expenses, costs, or remuneration of any other nature arising from or relating to such rescission. Approved Sales Tools will be posted in the Marketing Library section of Member’ Virtual Offices, and will be available for all Member’ use. The Member(s) who created the Sales Tools grant VEO Natural and its Independent Members an irrevocable license to use the Sales Tools at their discretion, and waives all copy-right claims and/or claims for remuneration against VEO Natural, its officers, directors, owners, agents, and other Independent Members for such posting and/or use of the Sales Tools.

Approved Sales Tools will be posted in the Marketing Library section of Member’ Virtual Office and will be made available to all Members free of charge. The Member who submitted the Sales Tool to the Company waives all claims to remuneration for such use and grants VEO Natural an irrevocable license to use the Sales Tools as the Company deems appropriate.

Trademarks and Copyrights. The name “VEO Natural” and/or other names as may be adopted by the Company are proprietary trade names, trademarks and service marks of VEO Natural, Inc. VEO Natural will not allow the use of its trade names, trademarks, designs, or symbols, or any derivatives of such marks, by any person, including VEO Natural Members, in any unauthorized manner without its prior written permission. This includes, but is not limited to use in any email address, website domain name, or social media name or address, or unapproved Sales Tools.

Member Websites. Members may create their own websites to promote their VEO Natural business or VEO Natural’s products and services. However, official VEO Natural supplied replicated websites are the only online forum through which VEO Natural products may be sold and new VEO Natural Member enrollments may be transacted (prohibited online forums include, but are not limited to, Member’s external websites, online auctions and classified listings). Notwithstanding the foregoing, Member may create an external website to promote their VEO Natural business and VEO Natural products, but such external site must comply with the following:

All product sales are to be placed in person, or through the VEO store.

External websites/blogs may not take and/or process product or service orders, sales or enrollments. The external site must be directed to the Member’s replicated website to process sales and/or enrollments;

The external site must be directed to the Member’s replicated website to process sales and/or enrollments;

All external websites must clearly and conspicuously identify the Member who is operating the external website, and must clearly and conspicuously disclose that he/she is a VEO Natural Independent Member, and that the site is not VEO Natural’s corporate website. Websites that do not identify the promoter of the site and/or that he/she is promoting VEO Natural’s products or the VEO Natural opportunity (so called “blind” websites), are not permitted;

Upon cancellation of a Member’s VEO Natural independent Agreement for any reason, the former Member must immediately remove the external site from the internet;

The external website must exclusively promote VEO Natural’s products and VEO Natural’s opportunity.

Prior to going live with an external website, the Member must submit a beta site to the Company for review and receive the Company’s written authorization to use the website. Following approval, any amendments to the site must also be submitted to the Company and receive written approval before going live. VEO Natural reserves the right to rescind approval for any approved external websites, and Member waive all claims against VEO Natural, its officers, directors, owners, employees, and agents for damages, expenses, costs, or remuneration of any other nature arising from or relating to such rescission.

Retail Outlets and Service Establishments. VEO Natural strongly encourages the retailing and selling of its products through person-to-person contact. In an effort to reinforce this method of selling and to help provide a standard of fairness for all Members, Members may not display or sell VEO Natural products or literature, or in any other way promote the VEO Natural opportunity or products in any retail, wholesale, warehouse, or discount establishment without prior written approval from VEO Natural. Notwithstanding the foregoing, Members may display and sell VEO Natural products at professional trade shows, and display retail prices only.

Income Claims. When presenting or discussing the VEO Natural opportunity or Pay Plan to a prospective Member, Members may not make income projections, income claims, income testimonials, or disclose their VEO Natural income (including, but not limited to, the showing of checks, copies of checks, bank statements, or tax records), or the income of any other VEO Natural Member. Nor may Members make “Lifestyle” income claims. A “Lifestyle” income claim is a statement or depiction that infers or states that the Member is able to enjoy a luxurious or successful lifestyle due to the income they earn from their VEO Natural business. Examples of prohibited lifestyle claims include, but are not limited to, representations (either through audio or visual medium) that a Member was able to quit his/her job, acquire expensive or luxury material possessions, or travel to exotic or expensive destinations.

Product Claims and Testimonials. No claims (which include personal testimonials) as to therapeutic, curative or beneficial properties of any products offered by VEO may be made except those contained in official VEO literature. In particular, no Member may make any claim that VEO products are useful in the cure, treatment, diagnosis, mitigation or prevention of any diseases.

Weight Loss Testimonials. If a Member makes a weight loss testimonial in connection with VEO Natural’s products, the Member must adhere to each of the following:

The Member making the testimonial must clearly and conspicuously disclose that he/she is a VEO Natural Independent Affiliate; The testimonial must be true and accurate, and must disclose all additional material information that impacted his/her weight loss (e.g., changes in lifestyle or exercise habits, use of diet pills, etc.);

The testimonial must clearly and conspicuously disclose the generally expected results for those who go on the VEO Natural program. The generally expected results are posted in the VEO Natural Virtual Office.

No testimonial may be made relating to use of the Company’s products and their impact on the any weight illness suffered by the individual making the testimonial, including but not limited to diabetes claims and cholesterol reduction claims.

Media Inquiries. Members must not interact with the media regarding the VEO Natural business or products. All inquiries from the media, including radio, television, print, online, or any other medium, shall be directed to VEO Natural’s Marketing Department.

Participation in Other Network Marketing Programs. VEO Natural Members are free to participate in other network marketing programs. However, during the term of this Agreement and for one year thereafter, with the exception of a Member’s personally sponsored downline Members, an Member may not directly or indirectly Recruit other VEO Natural Members for any other network marketing business. The term “Recruit” means the direct or indirect, actual or attempted, sponsorship, solicitation, enrollment, encouragement, or effort to influence in any other way, another VEO Natural Member to enroll or participate in another network marketing opportunity.

Confidential Information. “Confidential Information” includes, but is not limited to, information about Member and Customers that is contained in or derived from any Member’ respective Virtual Office and/or any reports issued by VEO Natural to Member to assist them in operating and managing their VEO Natural business. This Confidential Information constitutes proprietary business trade secrets belonging exclusively to VEO Natural and is provided to Member in strict confidence. Confidential Information shall not be directly or indirectly disclosed to any third party nor used for any purpose other than Member’s use in building and managing his/her Independent VEO Natural business.

Product Inventory & Bonus Buying. Members may not carry an inventory of VEO Natural products for resale, excepting in the case of written approval for retail or wholesale service related resale purposes. All products are direct shipped from the Company to the customer. In addition, bonus buying is strictly prohibited. Bonus buying includes the purchase of merchandise for any reason other than bona fide resale or use, or any mechanism or artifice to qualify for rank advancement or maintenance, incentives, prizes, Pays or bonuses that are not driven by bona fide product purchases by end user consumers for actual use.

Actions of Membered Parties. The term “Business Entity” shall mean any corporation, partnership, limited liability company, trust or other entity that owns or operates a VEO Natural independent business. The term “Membered Party” shall mean any individual, partnership, trust, limited liability company, or other entity that has an ownership interest in, or management responsibility for, a Business Entity.

A Business Entity and each Membered Party must comply with the Agreement. If a Business Entity and/or any Membered Party violates the Agreement, VEO Natural may take disciplinary action against the Business Entity and/or against any or all of the Membered Parties. In addition, if a household family member of an Member engages in conduct that would be a violation of the Agreement, the conduct of the household family Member shall be imputed to the Member.

Tampering With Product Packaging. VEO Natural products must be sold in their original packaging; Members shall not alter the original packaging or labeling.

Non-Disparagement. VEO Natural wants to provide its’ Members with the best products, Pay Plan, and service in the industry. Accordingly, we value your constructive criticisms and comments. All such comments should be submitted in writing to Customer Service via email at support@veonatural.com. To best serve you, we must hear from you! While VEO welcomes constructive input, negative comments and remarks made in the field by Member about the Company, its products, or rewards pro-gram serve no purpose other than to sour the enthusiasm of other VEO Members. For this reason, and to set the proper example for their Team, Members must not disparage, demean, or make negative remarks about VEO, other VEO Members, VEO’s products, the Marketing and Pay Plan, or VEO’s directors, officers, or employees. Violation of the non-disparaging remarks policy will not be tolerated and is grounds for suspension and/or termination at the sole discretion of the VEO Natural corporate.

Negative Comments. Complaints and concerns about VEO Natural and/or its products should be directed to the Customer Service Department. Again, Members must not disparage, demean, or make negative remarks to third parties or other Members about VEO Natural, its owners, officers, directors, management, other VEO Natural Member, VEO Natural’s products, the Marketing and Pay plan, or VEO Natural’s directors, officers, or employees. Disputes or disagreements between any Members and VEO Natural shall be resolved through the dispute resolution process, the Company and Member agree specifically not to demean, discredit, or criticize one another on the internet or any other public forum.

Sales Receipts. Members must provide their retail customers that purchase merchandise directly from the Member with two copies of an official VEO Natural sales receipt at the time of the sale and advise them of the three day right to rescind the transaction, which is set forth on the receipt. Member must maintain all retail sales receipts for a period of two years and furnish them to VEO Natural at the Company’s request. Sales receipts can be downloaded in PDF format from the Member Virtual Office. Retail customers who purchase from an Member’s Virtual Office need not be provided with a sales receipt as the receipt will automatically be sent by the Company via email at the time the order is placed.

Adjustment to Bonuses and Pays. When a product is returned to VEO Natural for a refund or is repurchased by the Company, the bonuses and Pays attributable to the returned or repurchased product(s) will be deducted, in the month in which the refund is given, and continuing every pay period thereafter until the Pay is recovered, from the upline Member who received bonuses and Pays on the sales of the refunded products.

Procedures for Returns. All merchandise must be returned by the Member/customer who purchased it. All products must be returned must have a Return Authorization Number written on each carton returned. The return must be accompanied by a signed Customer Return Form which will be emailed along with the Return Authorization Number after we receive an email at support@veonatural.com stating that you are making a return. A copy of the original dated sales receipt or packing slip and the unused portion of the product in its original container. Refunds require proper documentation to be processed.

Return/Refund/Exchange. Returns/Exchanges are given only on items in Resalable (see Definition of “Resalable” below) condition and which have been purchased within 90 days prior to the date of exchange. Upon receipt of Resalable products, the Member will be reimbursed 100% of the net cost of the original purchase price(s) for a 14 day period, any returns made after the 14 day refund window will be considered for exchange only. Shipping charges incurred by an Member when the products or sales aids were purchased will not be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account.

VEO Natural offers a 30-day money-back 100% satisfaction guarantee; less shipping charges and a 15% restocking fee. If any rewards/commissions have been paid on items that are being returned, the amount of the reward/commission will be “clawed-back” from the sponsor’s (Members Upline) Veo Natural Account, credit card or debited from their checking account. If a return is made after 30 days up to 90 days the Member/Customer returning items will receive 40% of the original purchase price minus shipping. No returns will be accepted after 90 days from initial purchase.

Products shall be deemed "resalable" if each of the following elements is satisfied: 1) they are unopened and unused; 2) packaging and labeling has not been altered or damaged; 3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; 4) it is returned to VEO within 90 days from the date of purchase. Any merchandise that is clearly identified at the time of sale as nonreturnable, discontinued, or as a seasonal item, shall not be resalable.

No returns will be accepted after 90 days from initial purchase.

Montana Residents. A Montana resident may cancel his or her Member Agreement within 15 days from the date of enrollment.

Disciplinary Sanctions. Violation of the Agreement, any illegal, fraudulent, deceptive or unethical business conduct, or any act or omission by an Member that the Company reasonably believes may damage its reputation or goodwill, may result in the suspension or termination of the Member’s VEO Natural business, and any other disciplinary measure that VEO Natural deems appropriate to address the misconduct. In situations deemed appropriate by VEO Natural, the Company may institute legal proceedings for monetary and/or equitable relief.

Cancellation for Inactivity. If a Member fails to be active by ordering a minimum Veo product for ninety (90) consecutive days, his/her Membership will be placed as inactive or cancelled for inactivity. VEO shall hold the rights to assume or deactivate the account.

Involuntary Cancellation. A Member violation of any of the terms of the Agreement, including any amendments that may be made by VEO in its sole discretion, including the involuntary cancellation of his or her Member Agreement may result in Cancellation. Cancellation shall be effective on the date on which written notice is mailed, emailed, faxed, or delivered to an express courier, to the Member last known address, email address, or fax number, or to his/her attorney, or when the Member receives actual notice of cancellation, whichever occurs first.

VEO reserves the right to terminate all Member Agreements upon thirty (30) days written notice in the event that it elects to: (1) cease business operations; (2) dissolve as a corporate entity; or (3) terminate distribution of its products via direct selling.

Voluntary Cancellation. A participant of VEO Natural has a right to cancel at any time, regardless of reason. Cancellation must be submitted in writing to the Company at its principal business address or the Member may submit his/her cancellation through his/her Virtual Office. If written notice is sent to the company, it must include the Member signature, printed name, address, and Member I.D. Number/username. If an Member is also on the Company’s Auto-ship Program, the Member’s Auto-ship Agreement shall continue in force unless the Member also specifically requests that it also be canceled.

Effect of Cancellation. An Member whose business is cancelled for any reason will lose all Member rights, benefits and privileges and e-wallet balances. This includes the right to hold ones self out as a VEO Natural Member, to sell VEO Natural products and services and the right to receive Commissions, bonuses, or other income resulting from the sales and other activities of the Member’s former sales organization.

Dissolution of a Business Entity. VEO Natural is not able to divide Pays among multiple parties, nor is it able to divide an organization. Consequently, in the event that a business entity that operates a VEO Natural business dissolves, the owners of the business entity must instruct the Company on the identity of the proper party who is to receive the business. The VEO Natural business must be awarded to a single individual or entity that was previously recognized by the Company as an owner of the business entity; the Company cannot divide the business among multiple parties or issue separate Pay payments. If the business entity wishes to sell the VEO Natural business, it must do so pursuant to Policy 39. In addition, the recipient of the VEO Natural business must also execute and submit a VEO Natural Member Application and Agreement to the Company within 30 days from the date of the dissolution of the business entity or the VEO Natural business will be cancelled.

Grievances and Complaints. When an Member has a grievance or complaint with another Member regarding any practice or conduct in relationship to their respective VEO businesses, the complaining Member should first report the problem to his or her Sponsor who should review the matter and try to resolve it with the other party's Sponsor. If the matter involves interpretation or violation of Company policy, it must be reported in writing to the Customer Support at the Company. The Customer Support Department will review the facts and resolve it.

Mediation. Prior to instituting litigation, the parties shall meet in good faith and attempt to resolve any dispute arising from or relating to the Agreement through non-binding mediation. One individual who is mutually acceptable to the parties shall be appointed as mediator. The mediator’s fees and costs, as well as the cost of the mediation facilities, shall be divided equally between the parties. Each party shall pay its portion of the anticipated shared fees and costs at least ten (10) days in advance of the mediation. Each party shall pay its own attorneys fees, costs, and individual expenses Membered with conducting and attending the mediation. Mediation shall be held in the City of Ogden, Utah, and shall last no more than two (2) business days. VEO shall not be obligated to engage in mediation as a prerequisite to disciplinary action against an Member.

Definitions:

Active Customer — A Customer who purchases VEO products during a given reward cycle, but who is not a VEO Member.

Active Member — An Member who satisfies the minimum Personal Sales Volume requirements, as set forth in the VEO Pay Plan, to ensure that he or she is eligible to receive bonuses and rewards.

Membered Party - A shareholder, Member, partner, manager, trustee, or other parties with any ownership interest in, or management responsibilities for, a Business Entity.

Agreement - The contract between the Company and each Member this includes the Member Application and Agreement, the VEO Policies and Procedures, the VEO Pay Plan, and the Business Entity Form (applicable only to Member that are business entities), all in their current form and as amended by VEO in its sole discretion. These documents are collectively referred to as the “Agreement.”

Cancel — the termination of a Member business. Cancellation may be either voluntary, involuntary, through non-renewal or inactivity.

Team or Group Organization — each one of the individuals enrolled immediately underneath you.

Sponsor — An Member who Sponsors (enrolls) another Member into the Company.

Team or Group Volume — The value of VEO products sold by a Member Team Organization. Team Reward Volume includes the Personal reward Volume. (Samples and Sales aids have no sales volume)

Household - Spouses and dependent children living at or doing business at the same address.

Immediate Household — Heads of household and dependent family Member residing in the same house.

Official VEO Material — Literature, audio or video tapes, websites, and other materials developed, printed, published and/or distributed by VEO for Member use.

Personal Production — Moving VEO products or services to an end consumer for actual use.

Sales Volume (SV)— The value of products purchased in a month by an Member; (2) by the Members personal Customers who purchase from the Member replicated website or who are Preferred Customers.

Recruit — For purposes of VEO’s Conflict of Interest Policy (Section 3.8), the term “Recruit” means the actual or attempted sponsorship, solicitation, enrollment, encouragement, or effort to influence in any other way, either directly, indirectly, or through a third party, another VEO Member or Customer to enroll or participate in another multilevel marketing, network marketing or direct sales opportunity.

Resalable — Products and Sales aids shall be deemed "resalable" if each of the following elements is satisfied: 1) they are unopened and unused; 2) packaging and labeling has not been altered or damaged; 3) they are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; 4) it is returned to VEO within one year from the date of purchase. Any merchandise that is clearly identified at the time of sale as nonreturnable, discontinued, or as a seasonal item, shall not be resalable.

Retail Customer – An individual or entity that purchases VEO products or services from an Member, but who is not an Member.

Retail Sales – Sales to a Retail Customer.

Sponsor — The Member who enrolls a new Member or Customer is listed as the sponsor on the Member or Customer Application and Agreement.

Title — The highest Level an Member has achieved in the VEO Pay Plan at any time.

Support line — This term refers to the Member or Member above a particular Member in a sponsorship line up to the Company. Conversely stated, it is the line of sponsors that links any particular Member to the Company.